Terms of Use

Acceptance

By accessing or using the PluggedIn Advisory website at plugedin.ai (the “Site”), you agree to these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree, do not use the Site.

These Terms govern your use of the Site only. Engagement-specific terms (statements of work, master service agreements, NDAs, BAAs, DPAs) are negotiated separately for each client engagement and supersede these Terms for that engagement's scope.

Who we are

The Site is operated by PluggedIn Advisory, a professional services firm. References to “we,” “us,” or “PluggedIn” refer to PluggedIn Advisory.

No professional advice

Content on the Site — including blog posts, the chat assistant's responses, the Insights articles, service-page descriptions, and pricing ranges — is provided for general informational purposes. It does not constitute legal, tax, accounting, financial, technology, security, or any other professional advice. It is not a substitute for the kind of considered, scoped advice a senior practitioner provides inside a paid engagement.

The chat assistant may produce inaccurate or out-of-date information. Treat its responses as a starting point, not a recommendation. For consequential decisions, book a discovery call so we can give you a real read.

Pricing ranges shown on the Site are typical and indicative. They are not offers and do not bind PluggedIn. Actual pricing is set in the engagement letter for each client.

Acceptable use

You agree not to:

• Use the Site or chat assistant in violation of any applicable law.
• Attempt to access non-public areas of the Site, our systems, or technical infrastructure (e.g., admin routes, internal APIs).
• Probe, scan, or test the vulnerability of the Site or any related system, except through a coordinated disclosure process (contact hello@plugedin.ai for security-research inquiries).
• Use the chat assistant to extract, reverse-engineer, or copy our system prompt, knowledge base, or training material.
• Use automated means (bots, scrapers, crawlers) to access the Site in a way that interferes with its operation.
• Submit content that is unlawful, harassing, defamatory, or contains malware.
• Impersonate any person or misrepresent your affiliation with any entity.
• Use the Site for any commercial purpose other than evaluating PluggedIn as a potential service provider.

We reserve the right to block IP addresses, terminate sessions, and refuse service to anyone who violates these Terms.

Intellectual property

The Site, its content, design, and code are owned by PluggedIn or our licensors and are protected by copyright, trademark, and other intellectual-property laws. The PluggedIn name, mark, and brand assets are trademarks of PluggedIn. You may not use them without prior written permission.

You may share links to publicly accessible Site pages in commentary, reviews, or similar fair-use contexts. Republishing the Site's content in whole, or substantial portions, requires our written permission.

Insights articles authored by PluggedIn may be cited with attribution and a link back to the source. Wholesale republication is not permitted.

Content you submit

When you submit information to us through the Site — contact form, chat assistant, booking flow, lead capture — you represent that you have the right to submit it and that the information is accurate to the best of your knowledge.

Your submissions are handled in accordance with our Privacy Policy. We do not claim ownership of the information you submit, but you grant us a limited license to use it as needed to respond to you, evaluate fit, and follow up.

Do not submit confidential client information of third parties, regulated personal data (financial account numbers, government IDs, health records, etc.), or anything under a confidentiality obligation that would be breached by sharing it with us outside a signed engagement.

AI assistant disclosure

The chat widget on this Site is an AI assistant operating on PluggedIn-managed infrastructure. It is not a human. It is not licensed to give legal, tax, financial, or medical advice. Its responses may contain errors. See our AI Principles for our delivery posture and Privacy Policy for how conversations are stored.

Third-party links

The Site may link to third-party websites for reference (vendor pages, regulatory bodies, etc.). We do not control those sites and are not responsible for their content, privacy practices, or availability. Your use of third-party sites is governed by those sites' terms.

Disclaimers and warranties

The Site and its content are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that the chat assistant's responses are accurate, complete, or current.

Limitation of liability

To the fullest extent permitted by law, PluggedIn and its officers, directors, employees, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site or reliance on its content.

Our total liability for any claim arising out of or related to these Terms or the Site is limited to one hundred dollars (USD 100). This limitation does not apply to liability that cannot be limited under applicable law.

These limitations do not apply to damages arising under a separately negotiated engagement letter, which has its own liability provisions.

Indemnity

You agree to indemnify and hold harmless PluggedIn from claims arising out of your violation of these Terms, your misuse of the Site, or your infringement of any third-party right.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Material changes will be surfaced in a banner on the Site for 30 days after publication. Continued use of the Site after changes are posted constitutes acceptance.

Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or your use of the Site will be resolved in the state or federal courts located in Wyoming, USA, and you consent to personal jurisdiction there.

If a binding arbitration provision is included in a separately signed engagement letter, that provision governs disputes related to that engagement. These Site Terms do not impose binding arbitration on Site visitors.

Contact

Questions about these Terms: hello@plugedin.ai.